Privacy Policy
Eden Embers (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Information You Provide
This may include:
- Your name
- Email address
- Phone number (if provided)
- Billing address
- Shipping address
- Personalisation details for custom products
- Payment information (processed securely by our payment provider)
- Messages or enquiries you send us
Information Collected Automatically
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver digital products
- Produce personalised products
- Arrange shipping for physical products
- Respond to customer enquiries
- Improve our website and services
- Prevent fraud and enhance security
- Comply with legal obligations
- Send updates about your order
- Send marketing emails if you have chosen to receive them
3. Marketing Communications
If you subscribe to our newsletter or marketing emails, we may occasionally send you updates about:
- New products
- Special offers
- Promotions
- Seasonal collections
- Helpful content
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
4. Payment Information
For your security, Eden Embers does not store your full payment card details.
Payments are processed securely by trusted third-party payment providers, who are responsible for handling your payment information in accordance with their own privacy and security policies.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
You can disable cookies through your browser settings, although some features of our website may not function correctly.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted service providers, including:
- Payment processors
- Website hosting providers
- Email marketing services
- Printing and production partners (where required)
- Courier services for shipping physical products
- Government authorities where required by law
These service providers may only use your information to provide services on our behalf.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we work hard to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where reasonably practicable.
9. Your Rights
Subject to applicable law, including the Protection of Personal Information Act (POPIA), you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Object to certain types of processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us using the details provided on our website.
10. Children’s Privacy
Our website is intended for general audiences.
While we sell products for children, purchases must be made by a parent, guardian, or other responsible adult.
We do not knowingly collect personal information directly from children without appropriate consent.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
The updated version will always be published on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable laws.