Terms & Conditions
Welcome to Eden Embers. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Us
Eden Embers is a creative lifestyle brand offering digital products, personalized storybooks, and made-to-order physical products.
2. Acceptance of Terms
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and Refunds & Returns Policy.
If you do not agree with these terms, please do not use our website or purchase our products.
3. Products
Eden Embers offers both digital and physical products.
Digital Products
Digital products are delivered electronically after successful payment and may include printable resources, planners, journals, templates, activity books, educational resources, and other downloadable content.
Physical Products
Physical products are made to order and may include personalized storybooks, apparel, stationery, gift items, and other custom products.
Because many of our products are personalized or custom-made, slight variations in colour, print placement, or appearance may occur.
4. Orders
By placing an order, you confirm that:
- The information you provide is accurate and complete.
- You are authorised to use the chosen payment method.
- You have reviewed your order carefully before submitting it.
Eden Embers reserves the right to refuse, cancel, or limit any order where necessary, including in cases of pricing errors, suspected fraud, or unavailable products.
5. Pricing
All prices are displayed in the currency shown on our website and may change without prior notice.
While we strive for accuracy, pricing errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel the order and provide a full refund if payment has already been received.
6. Payment
Payment must be received in full before any digital product is delivered or any physical product enters production.
7. Digital Downloads
Digital products are licensed for personal use only unless otherwise stated.
You may not:
- Resell, redistribute, or share digital products.
- Upload products to file-sharing websites.
- Modify and sell our products as your own.
- Claim ownership of our designs or content.
Purchasing a digital product does not transfer copyright ownership.
8. Personalized Products
Customers are responsible for ensuring that all names, spellings, dates, photographs, and personalization details submitted are accurate.
Eden Embers is not responsible for errors resulting from incorrect information provided by the customer.
Once production has begun, personalized orders cannot be cancelled or changed.
9. Shipping
Physical products are made to order.
Production generally takes 7–14 business days before dispatch.
Physical orders are currently shipped exclusively via PUDO Courier Lockers.
Delivery times provided are estimates and may vary due to courier delays, peak periods, weather conditions, or circumstances beyond our control.
10. Refunds & Returns
Refunds and returns are governed by our Refunds & Returns Policy.
By placing an order, you acknowledge that:
- Digital products are non-refundable.
- Personalized storybooks are non-refundable.
- Made-to-order products are generally non-refundable unless they are confirmed to be damaged or defective.
- Returns are accepted only where required for inspection of approved damage claims.
11. Intellectual Property
All content on this website, including but not limited to:
- Designs
- Artwork
- Logos
- Branding
- Product descriptions
- Photographs
- Digital downloads
- Storybooks
- Graphics
- Text
is the property of Eden Embers and is protected by applicable copyright and intellectual property laws.
No content may be copied, reproduced, distributed, or used commercially without prior written permission.
12. User Conduct
You agree not to:
- Use our website for unlawful purposes.
- Attempt to interfere with the operation or security of the website.
- Upload malicious software or harmful content.
- Infringe upon the rights of Eden Embers or any third party.
13. Limitation of Liability
To the fullest extent permitted by law, Eden Embers shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms & Conditions limits any rights you may have under applicable consumer protection laws.
14. Accuracy of Information
We make every effort to ensure that product descriptions, images, colours, and pricing are accurate.
However, we do not guarantee that all information on the website is free from errors, omissions, or inaccuracies.
We reserve the right to correct errors at any time without prior notice.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in that policy.
16. Changes to These Terms
Eden Embers reserves the right to update or modify these Terms & Conditions at any time.
Changes become effective once published on this website.
Continued use of the website after changes are posted constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms & Conditions or the use of our website shall be subject to the jurisdiction of the South African courts.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the contact details provided on our website.
We are committed to providing excellent customer service and will gladly assist with any enquiries.